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Coupiah

Privacy policy


COUPIAH PRIVACY POLICY

Last Updated: August 27, 2026

Coupiah (“Coupiah,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, create an account, subscribe to marketing communications, contact us, or otherwise interact with Coupiah.

This policy applies to Coupiah’s online retail operations, including products sold under Coupiah Luxury Fragrance and products from other brands offered through the Coupiah store.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Coupiah, we may collect the following categories of information.

Contact Information

This may include:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order and Transaction Information

When you make or attempt to make a purchase, we may collect information relating to your order, including:

  • Products purchased
  • Order history
  • Billing and shipping information
  • Payment and transaction information
  • Discounts or promotional codes used
  • Returns, refunds, or customer-service requests

Payment information may be processed directly by our payment processors. Coupiah does not necessarily receive or store your complete payment-card information.

Account Information

If customer accounts are available, we may collect information associated with your account, such as your name, email address, order history, saved preferences, and account credentials.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Pages and products viewed
  • Referring website
  • Search activity
  • Shopping-cart activity
  • Interactions with our website

This information may be collected using cookies, pixels, tags, analytics technologies, and similar tools.

Communications

If you contact Coupiah, we may collect information you provide through:

  • Email
  • Contact forms
  • Customer-service inquiries
  • Reviews
  • Surveys
  • Social-media interactions
  • Other communications with our business

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Manage customer accounts
  • Provide customer service
  • Process returns, refunds, or exchanges
  • Detect and prevent fraudulent or unauthorized transactions
  • Maintain the security of our website and business
  • Improve our website, products, and customer experience
  • Analyze website and shopping activity
  • Personalize your shopping experience
  • Communicate with you about products, launches, promotions, events, and offers when permitted
  • Operate loyalty, rewards, referral, or promotional programs if offered
  • Comply with applicable laws and legal obligations
  • Protect Coupiah, our customers, and others from fraud, misuse, or unlawful activity

3. SHOPIFY AND SERVICE PROVIDERS

Coupiah may use Shopify to operate its online store.

Shopify and other companies that provide services to Coupiah may process personal information as necessary to provide their services.

These providers may include companies that assist with:

  • Website hosting
  • E-commerce operations
  • Payment processing
  • Shipping and fulfillment
  • Email and SMS communications
  • Customer support
  • Analytics
  • Advertising and marketing
  • Fraud prevention
  • Information technology and website security

These companies may process information according to their own privacy policies and contractual obligations.

4. COOKIES AND SIMILAR TECHNOLOGIES

Coupiah may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember your preferences
  • Maintain account sessions
  • Process checkout
  • Understand how visitors use our website
  • Measure website performance
  • Detect fraud or security issues
  • Measure advertising effectiveness
  • Personalize marketing where permitted

You may be able to control certain cookies through your browser settings or through privacy controls made available on our website.

Disabling certain cookies may affect website functionality.

5. ANALYTICS AND ADVERTISING

Coupiah may use analytics and advertising technologies to understand how customers interact with our website and marketing.

Depending on the services we use, information about your website activity may be shared with analytics, advertising, or marketing providers.

Some privacy laws may give you the right to opt out of certain forms of targeted advertising, profiling, sharing, or the sale of personal information as those terms are defined under applicable law.

Where required, Coupiah will provide appropriate privacy controls for exercising those rights.

6. EMAIL AND SMS MARKETING

If you subscribe to marketing communications, Coupiah may send you information regarding:

  • New fragrance releases
  • Coupiah Luxury Fragrance launches
  • New brands
  • Restocks
  • Promotions
  • Sales
  • Events
  • Special offers
  • Other Coupiah news

You may unsubscribe from marketing emails by using the unsubscribe link contained in the message.

If Coupiah offers SMS marketing, instructions for opting out will be provided with those communications.

Transactional communications regarding orders, accounts, shipping, security, or customer-service matters may still be sent when necessary.

7. WHEN WE MAY DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate Coupiah, including to service providers that assist us with our business.

We may also disclose information:

  • To comply with applicable law
  • In response to lawful legal requests
  • To investigate fraud or unlawful activity
  • To enforce our agreements or policies
  • To protect the rights, property, or safety of Coupiah, our customers, or others
  • In connection with a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business

We do not disclose personal information merely because another company wants access to our customer information.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. DATA SECURITY

Coupiah uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account or information has been compromised.

10. CHILDREN'S PRIVACY

Coupiah's website and products are intended for a general consumer audience and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child in circumstances prohibited by applicable law, we will take appropriate steps to delete it.

11. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Obtain a copy of certain personal information
  • Opt out of certain targeted advertising or profiling
  • Opt out of certain sales or sharing of personal information as defined by applicable law
  • Withdraw consent where processing is based on consent
  • Appeal certain decisions concerning privacy requests where applicable

These rights are subject to applicable exceptions and verification requirements.

12. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under California privacy laws.

Depending on which laws apply to Coupiah and its activities, California residents may have rights relating to access, correction, deletion, portability, and certain uses or disclosures of personal information.

Coupiah will honor applicable California privacy rights and provide required methods for submitting requests.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. INTERNATIONAL CUSTOMERS

If Coupiah offers products to customers outside the United States, personal information may be processed or stored in the United States or other countries where Coupiah's service providers operate.

Privacy and data-protection laws may differ between countries.

Where applicable law requires additional protections for international transfers or processing, we will take appropriate measures.

14. THIRD-PARTY WEBSITES

Our website may contain links to websites, social-media platforms, payment services, or other services operated by third parties.

Coupiah is not responsible for the privacy practices of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this policy.

Material changes may be communicated through additional methods when required by law.

16. CONTACT COUPIAH

If you have questions about this Privacy Policy, would like additional information about our privacy practices, or would like to submit a privacy request, please contact:

Coupiah
Coupiah Luxury Fragrance

Email: admin@coupiah.com

Please include sufficient information for us to understand and respond to your request.