Terms and conditions

COUPIAH TERMS OF SERVICE

Last Updated: August 27, 2026

OVERVIEW

This website is operated by Coupiah. Throughout the site, the terms “we,” “us,” and “our” refer to Coupiah.

Coupiah offers this website, including all information, tools, products, and services available through the site, to you conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or made available on our website.

These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access the website or use our Services.

Any new features, products, services, or tools added to the Coupiah website will also be subject to these Terms.

We reserve the right to update, change, or replace any portion of these Terms by posting updates to our website. Your continued use of the website after changes are posted constitutes acceptance of those changes.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence or that you have provided any consent required by law for your minor dependents to use this site.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your use of the Service.

You must not transmit viruses, malware, worms, malicious code, or other material designed to interfere with or damage the website, Service, or another user's device or data.

A breach or violation of these Terms may result in termination or restriction of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse Service, cancel transactions, or restrict access to our website when permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service, use of the Service, access to the Service, or content available through the website without our express written permission, except as permitted by law.

The headings used in these Terms are included for convenience and do not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate and current information on our website. However, information may occasionally contain errors, omissions, or outdated information.

Information provided on the website is for general informational purposes and should not be relied upon as the sole basis for making decisions where more complete or current information may be appropriate.

We reserve the right to modify the contents of the website at any time.

SECTION 4 — PRICES AND CHANGES TO THE SERVICE

Prices for products are subject to change without notice unless otherwise required by law.

We reserve the right to modify, suspend, or discontinue products, collections, features, promotions, or portions of the Service at any time.

Product availability is not guaranteed.

We may introduce new products, brands, collections, services, or features in the future. Such offerings will also be subject to these Terms.

SECTION 5 — PRODUCTS AND SERVICES

Coupiah is an online fragrance retailer offering fragrance and related products, which may include products sold under the Coupiah Luxury Fragrance brand as well as products produced by third-party brands.

Certain products may be available exclusively online and may be offered in limited quantities.

Products are subject to our posted return, refund, exchange, and shipping policies.

We make reasonable efforts to display product photographs, packaging, colors, sizes, and other visual information accurately. However, the appearance of products may vary depending on your device, screen, lighting, manufacturer changes, or other factors.

Packaging may occasionally differ from website images without materially changing the product.

We reserve the right to:

Limit sales to any person, household, geographic region, or jurisdiction when permitted by law
Limit quantities of products purchased
Discontinue products
Modify product descriptions
Modify prices
Refuse or cancel orders in circumstances permitted by these Terms or applicable law

All offers are void where prohibited.

Fragrance Experience

Fragrance is subjective. The way a fragrance smells and performs may vary depending on factors such as skin chemistry, environment, temperature, application, storage, and individual perception.

Unless expressly stated otherwise, descriptions of fragrance notes, character, projection, longevity, or performance are descriptive and are not guarantees that every customer will experience a fragrance in the same manner.

SECTION 6 — THIRD-PARTY BRANDS AND TRADEMARKS

Coupiah may sell authentic products manufactured, distributed, or branded by third parties.

Third-party brand names, trademarks, logos, product names, and other intellectual property belong to their respective owners.

The sale or reference to a third-party product does not imply sponsorship, endorsement, partnership, or affiliation between Coupiah and the applicable trademark owner unless such a relationship is expressly stated.

Product information regarding third-party merchandise may be based in part on information supplied by manufacturers, distributors, or other authorized sources.

SECTION 7 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel an order.

We may limit or cancel quantities purchased per person, household, customer account, payment method, billing address, or shipping address.

These restrictions may apply to orders that, in our judgment, appear to involve fraud, unauthorized transactions, commercial resale, automated purchasing, abuse of promotions, or other activity inconsistent with the intended operation of the store.

If we modify or cancel an order, we may attempt to notify you using the email address, telephone number, billing information, or other contact information provided when the order was placed.

You agree to provide current, complete, and accurate purchase and account information.

You also agree to promptly update your information when necessary so that we can process transactions and contact you regarding your orders.

SECTION 8 — PAYMENT

Payment must be successfully authorized before an order is processed.

Payment transactions may be processed by third-party payment providers.

Coupiah may not directly receive or store complete payment-card information when payment information is handled by our payment processors.

We reserve the right to cancel or hold orders when payment authorization fails or when an order is flagged for additional verification.

SECTION 9 — SHIPPING AND DELIVERY

Orders are subject to Coupiah's Shipping Policy.

Shipping and delivery estimates are estimates unless expressly guaranteed.

Once an order has been transferred to a shipping carrier, circumstances outside Coupiah's reasonable control may affect delivery, including carrier delays, weather, natural disasters, transportation interruptions, address errors, and other events.

Customers are responsible for providing an accurate and complete shipping address.

Any procedures relating to lost, stolen, damaged, returned, or undeliverable packages will be governed by our Shipping Policy and applicable law.

SECTION 10 — RETURNS, REFUNDS, AND EXCHANGES

Purchases are subject to Coupiah's posted Refund and Return Policy.

Because fragrance, perfume oils, body oils, cosmetics, personal-care products, and similar merchandise may be subject to hygiene, safety, or product-integrity considerations, certain opened or used products may not be eligible for return or exchange except where required by law or expressly permitted under our Refund and Return Policy.

Please review the applicable policy before purchasing.

SECTION 11 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to third-party tools, applications, payment systems, social-media features, or other services.

Third-party services may be governed by their own terms and privacy policies.

Your use of optional third-party services is at your own discretion and subject to the applicable third party's terms.

Coupiah is not responsible for third-party services except to the extent required by applicable law.

SECTION 12 — THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for examining or evaluating all third-party content, products, services, privacy practices, or website security.

We encourage you to review the applicable third party's policies before completing a transaction or providing personal information.

Questions or complaints concerning a transaction conducted directly with a third party should generally be directed to that third party.

SECTION 13 — REVIEWS, COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit reviews, photographs, comments, suggestions, ideas, feedback, testimonials, or other content to Coupiah, you represent that you have the right to provide that content.

You agree that your submissions will not:

Violate another person's copyright, trademark, privacy, publicity, or other rights
Contain unlawful, defamatory, abusive, threatening, obscene, or fraudulent material
Contain malicious software or code
Misrepresent your identity or relationship to Coupiah
Contain knowingly false or misleading information

We may moderate, remove, or decline to publish content that violates these Terms or our policies.

Where permitted by law, submitting content to Coupiah grants us permission to use, reproduce, display, and distribute that content in connection with operating and promoting our business, unless otherwise agreed.

SECTION 14 — INTELLECTUAL PROPERTY

The Coupiah website and its original content, branding, graphics, logos, product photography, written materials, product names, collection names, designs, and other proprietary materials are owned by or licensed to Coupiah, except for intellectual property belonging to third-party brands.

Coupiah and Coupiah Luxury Fragrance, along with associated brand elements, product names, designs, graphics, and creative materials, may be protected by trademark, copyright, trade-dress, or other intellectual-property laws.

You may not copy, reproduce, distribute, modify, commercially exploit, or create derivative works from Coupiah's proprietary materials without our prior written permission, except as permitted by law.

SECTION 15 — PERSONAL INFORMATION

Your submission and our handling of personal information through the website are governed by our Privacy Policy.

The Privacy Policy explains what information we collect, how it may be used, when it may be disclosed, and privacy rights that may apply to you.

For privacy-related questions or requests, contact:

admin@coupiah.com

SECTION 16 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

Product descriptions
Product images
Prices
Promotions
Discounts
Availability
Shipping charges
Delivery estimates

We reserve the right to correct errors, update information, or cancel affected orders when appropriate and permitted by law.

If an order is canceled after payment has been collected, the applicable payment will be refunded according to our policies and applicable law.

SECTION 17 — PROHIBITED USES

You may not use the website or its content:

For unlawful purposes
To violate applicable laws or regulations
To infringe intellectual-property rights
To harass, threaten, abuse, or unlawfully discriminate against others
To provide intentionally false or misleading information
To transmit malware or malicious code
To collect personal information about others without authorization
To spam, phish, scrape, crawl, or otherwise misuse the website
To interfere with website security
To attempt unauthorized access to accounts, systems, or information
To conduct fraudulent transactions
To abuse discounts, promotions, loyalty programs, or referral programs
To impersonate another person or organization

We may restrict or terminate access to the Service for violations of these Terms.

SECTION 18 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, we do not guarantee that access to our website or Service will always be uninterrupted, timely, secure, or error-free.

Except for warranties expressly provided by Coupiah or rights that cannot legally be excluded, the website and Service are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited.

SECTION 19 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Coupiah and its owners, officers, employees, affiliates, contractors, service providers, suppliers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the website, Service, or products.

This may include lost profits, lost revenue, lost data, or similar losses where permitted by law.

Some jurisdictions do not allow certain exclusions or limitations of liability. In those jurisdictions, Coupiah's liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

SECTION 20 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Coupiah and its owners, affiliates, officers, employees, contractors, service providers, and suppliers from third-party claims arising from your material violation of these Terms, applicable law, or the rights of another party.

SECTION 21 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed as necessary.

The remaining provisions will remain valid and enforceable.

SECTION 22 — TERMINATION

These Terms remain effective while you use the website or Services.

You may stop using our Services at any time.

We may suspend or terminate access to all or part of the Service if we reasonably believe you have violated these Terms, engaged in fraud or abuse, created a security risk, or engaged in unlawful activity.

Provisions that by their nature should survive termination will remain in effect.

SECTION 23 — ENTIRE AGREEMENT

These Terms, together with Coupiah's Privacy Policy, Shipping Policy, Refund and Return Policy, and other policies expressly incorporated by reference, constitute the agreement between you and Coupiah concerning your use of the website and Services.

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision.

SECTION 24 — GOVERNING LAW

These Terms and any separate agreements through which Coupiah provides Services will be governed by applicable laws of the United States and the State of California, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.

SECTION 25 — CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our business, products, Services, legal obligations, or policies.

The most current version will be posted on the Coupiah website.

When these Terms are updated, the “Last Updated” date will be revised.

Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.

SECTION 26 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Coupiah
Coupiah Luxury Fragrance

Email: admin@coupiah.com

Website: coupiah.com